Frequently Asked Questions

  • Each of our clients has a unique “fitness fingerprint” and different needs based on their life. Therefore, rates are customized for each of our clients based on their location, and level of service they need to accommodate their life.

    As an example: a client is local for 2 weeks of the month, then is away on business for the balance of the month. They would like:

    • 2 weeks of in person local service

    • 1 week of virtual service

    • 1 week of dedicated travel service.

    • Next month, we repeat the process based on their life and schedule for that time.

    Rates start as low as $1,750+HST/month for local sessions with no customization options requested. Try our Session Estimator Tool for more a more concrete picture

  • Yes - ask us about this in your discovery call if you’d like a female trainer specifically.

    • E-Transfer/ Direct Deposit

    • Visa/Mastercard. subject to a 3% fee to match what our vendor charges us.

    • International customers pay in USD via direct deposit.

    • Customers paying in BTC receive a 10% discount on all personal training invoices.

  • We’ve yet to work with someone who did not have a space that was useable for their training sessions! This includes everything from hotel rooms, to yacht decks to cottage docks.

    We can make your sessions work in an area as small as ~6’x6‘ (180cm x 180cm) with enough space to reach your arms overhead. However, of course the more space you have in terms of both overall size and ceiling height, the better.

    We will review your home training space during our Discovery Call and let you know if any issues at that time.

  • Although most of our clients do have a home gym, the stairs in your house, a yoga mat, and any other equipment you do have is a great start.

    We bring any equipment you’d need for your sessions as prescribed by us to you each and every time as part of our Full Service standard of practice.

  • We service much of the Greater Hamilton (Ontario) Area (GHA) in a 25km radius at no additional cost.

    We do service homes outside this area, (including Toronto) on ½ day rates, or choose virtual only sessions at no extra cost irrespective of your location.

    For those seeking our services at their home away from home or other location provincially, nationally, or internationally, please ask about our dedicated travel service.

  • Our Cancelation Policy is a FEATURE, designed to keep you committed and accountable to your own fitness goals. If we are committed to showing up at your doorstep, you will be committed to setting your alarm to wake up and train!

    No shows & sessions canceled inside 24h of their scheduled start time are non refundable. Sessions may be rescheduled at no cost up to 72h in advance of the scheduled start time.

  • If your child is under 18, we will need a parent/guardian to sign off on their onboarding paperwork. We only communicate through parent/guardians so there is 100% transparency.

    We have worked with children as young as 9 on their health, fitness, & athletic goals.